Know exactly where your customer experience stands —
in days, not months.
Discern, Promontory CX's AI-powered platform, transforms raw customer interview transcripts and survey responses into highly actionable themes, insights, and recommendations — without the consulting timeline.
The bottleneck isn't enthusiasm.
It's time-to-insight.
CX programs almost always start with momentum. Stakeholders are aligned. Executives are engaged. The team is energized.
Then comes the part nobody plans for: months of stakeholder coordination, survey design, interview synthesis, persona development, journey mapping, and executive-ready reporting. By the time the assessment is delivered, the energy has dissipated.
The real cost isn’t the engagement fee. It’s the momentum lost while the project gets built.
What if you could understand exactly where your customer experience stands today — instead of three months from now?
Customer feedback in. Consultant-grade assessment out. In days, not months.
Discern compresses time-to-insight
by 50-70% vs.
traditional consulting engagements.
How it works
Three phases. From raw feedback to a complete assessment.
1. Upload
Import raw customer interview notes, call transcripts, and survey data. Or run a survey using Discern’s native tool.
2. Analyze
The Discern AI engine goes to work, surfacing themes and sentiment, generating insights, and calculating a journey health score — all derived from your customers' own words.
3. Publish
Generate a 50+ page executive-ready insights report — complete with customer personas and prioritized recommendations — all without leaving Discern.
Who It’s For
For business leaders who value time-to-insight.
CX Teams Who Need Analytical Horsepower
Does your team have endless customer feedback, but feel overwhelmed trying to distill it into meaningful insights at scale?
Discern is ideal for teams who want to run assessments
across multiple lines of business — at a fraction of what separate consulting engagements would cost.
Leaders Who'd
Rather Have It Run
Does your organization lack a formalized CX function?
Our Promontory CX consultants can help. We conduct stakeholder and customer interviews, run the survey, and deliver the final assessment
— all through the Discern platform.
Built on proven CX consulting methodology. Powered by AI.
There are tools that collect customer feedback. There are tools that turn post-it notes into a polished journey map. None bring the full project together with consultant-grade insight.
Discern does. It uses AI to do the analytical heavy lifting that traditionally takes weeks of senior consultant time — without sacrificing the rigor that makes the output trustworthy.
What that looks like in practice:
Themes, sentiment, and moments of truth surfaced from customers' own language — not pre-set categories.
Promoter-versus-detractor comparison — what your most satisfied customers say, side by side with your detractors, so the gap is unmistakable.
On-demand analyst — ask follow-up questions, pull more supporting examples, and pressure-test any insight against the underlying data. The senior-consultant follow-up call, built in.
Designer-quality persona cards — built from your customers' actual goals, frustrations, and memorable quotes, ready for executive consumption.
A proprietary Journey Health Score — your baseline for the end-to-end experience, not someone else's NPS benchmark, with every future improvement measured against where you actually are.
Recommendations built to be acted on, not just admired.
Get early access.
Promontory CX is now accepting early access users for Discern, looking for a faster way to conduct CX assessments. Tell us a bit about you and we'll be in touch.
We'll only contact you about Promontory CX. No list-sharing, no cold sequences.